Senior Production Manager, Brampton Office

Position Overview 

The Sr Production Manager is responsible for managing project scope for a multi-venue, large-scale, or high impact event(s) with mentorship and possible support from other Production Managers and Associate Production Managers. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. The Sr Production Manager is responsible for the end-to-end execution of projects from event design and development through closing. The Sr Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards, supporting the implementation of processes and SOPs that drive consistency in event production, and optimizing deployment of production resources. This position will partner with Production Management, Sales, and Operations teams in determining event technical requirements and communicating event execution plan with all parties. The Senior Production Manager will report to the Associate Director, Production Management or Dir. Production Management if applicable. 

Key Job Responsibilities

Event Project Management

• Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors, and venue partners. 

• Determine and secure the resources required to successfully complete each project. 

• Maintain focus on client needs by attending client meetings, creating, and maintaining organized show documentation and responding to client concerns and questions.

• Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. 

• Assist sales and operations teams to help determine equipment needs and technical solutions for the project.  

• Assist with the creation of technical diagrams when required.  

• Review all sales documents to confirm that the equipment and technical positions will meet the client’s needs.  

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention.

• Provide leadership for Production Managers and Associate Production Managers on multi-PM supported events.

• Act as a technical resource about industry trends and all Encore products, services, and departments.

Event Execution

• Act as the project leader and onsite contact for the client throughout the event. 

• Manage all phases of event technical execution from load-in through run of show to load-out.

• Assume ownership of inventory management throughout the event.

• Communicate the project plan and client expectations to event team.

• Manage onsite changes including schedule, equipment, or workforce modifications. 

• Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.  

• Ensure compliance with established Technical Standards and Production Standards.

• Follow up with clients on-site to ensure that their needs are met, and the equipment setup is working properly.  

Financial Management

• Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend.

• Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.

• Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors.

• Ensure compliance with Encore Policies and Procedures to minimize the company’s exposure to liability claims and property damage, theft, and misappropriation.

Administrative & Training

• Complete the Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider.  

• Participate in the development of Production Management SOP’s. 

• Conduct review and analysis of proposed events as required.   

• Assist in the training and development of Production Managers, Associate Production Managers and Production Coordinators. 

Job Requirements

• BA/BS Degree or equivalent experience.

• 7+ years in the corporate event or broadcast industry 

• 3+ years in a Project Management role 

• 3+ years Supervisory experience preferred 

• Strong written and oral communication skills

• Strong technical background

• Strong client relationship skills

• Experience with budgets and cost control

• Operational logistics experience 

• Works well under pressure 

• Ability to manage multiple complex job functions within a fast-paced environment 

• MS Office experience required

• Technical diagram knowledge / experience required

• Ability to travel up to 50% may be required

Competency Group 

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

Salary Pay Range:$75,000 - $95,000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. 

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Hotel/Venue

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.