Duty Manager

Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.

At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success.

With our “Great Place To Work “certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you’re ready to be part of a team that’s shaping the future of events and make a meaningful impact, apply now and let’s transform events together.

The Opportunity

Reporting to the Director of Event Technology, the role of the Duty Manager is to support day to day in the operational duties to ensure that events run smoothly from an operational perspective within the venue. This role requires an individual with a high level of understanding of AV with demonstrated knowledge of all aspects of event production.

Responsibilities

• Assists in the installation, operation and pack down of equipment in a safe manner as required
• Assist the Operations Team to ensure the efficient running of event staging services within the venue
• Ensure the smooth and efficient running of the audiovisual department activities
• Check rooms including set up of audio visual equipment prior to function commencement
• Assist where needed, the rostering/sourcing of crew to complete daily tasks
• Assist crew with the responsibility for the maintenance and storage of all equipment
• Where necessary, make changes and additions to jobs quoted to ensure the correct equipment is on the order and available
• Assist in stock control and monitor the integrity of equipment for the venue
• Roster equipment in conjunction with operations coordinators
• Assist in the effective and efficient rostering of casual and full-time crew to ensure show delivery needs are met
• Regularly visit shows to monitor standards and guide and mentor crew to ensure that agreed show standards are achieved

Your Background

• Proven track record of managing a team of people
• Experience in the Hospitality or Events industry highly desirable
• Demonstrated effective decision making skills
• Ability to maintain composure under pressure
• Time management skills; the ability to manage multiple and competing deadlines
• Highly developed customer service skills
• Excellent oral and written communication skills

Why Join Us?

Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers’ and enjoy all the perks that we offer:

• “Great Place To Work” certification, ensuring a supportive and engaging work environment
• Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
• Wellness initiatives to prioritise your physical and mental well-being
• Ample opportunities for career progression and professional growth
• Commitment to sustainability initiatives, contributing to a greener future
• Salary packaging options

At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity.