Client Solutions Manager - REMOTE

Position Overview

The Client Solutions Manager is accountable for end to end coordination of client events, with a strong focus on accurate estimating and operational planning. This role acts as the connective tissue between Business Development, Production and Strategic Revenue, and Operations—ensuring quotes are competitive and compliant. The incumbent supports a designated client base, participates in discovery and planning discussions, develops and delivers high-quality estimates and proposals, and coordinates event documentation, timelines, and interdepartmental execution readiness. This position reports to Senior Director, Production with dotted-line to the VP, Industry Relations & Business Development for estimating and standards alignment.

Key Job Responsibilities

Estimate Development & Sales Support

• Partner with Business Development, Key Account team, and Production/Operations to define scope, technical requirements, and staffing for assigned opportunities.

• Create detailed, customer-ready estimates and proposals, including vendor/scenic costs, venue costs, travel & expense, local labor, and logistics assumptions.

• Ensure estimate structure aligns with Encore pricing standards, contribution margin guidelines, and approval workflows.

• Review and analyze RFPs; contribute to Q&A responses and proposal strategy, ensuring technical and operational integrity.

• Build clear, compelling customer-facing outputs that communicate value, differentiators, and best-practice solutions.

• Maintain an active role in pipeline support, tracking opportunity progress and supporting timely deliverables.

• Recommend creative, cost-effective alternatives that protect service quality while meeting budget constraints.

• Participate in discovery calls and, as required, support presentations of client needs and proposed solutions.

Client Event Planning & Coordination

• Organize and attend tie-down meetings, pre-cons, and client planning meetings to confirm scope, deliverables, and responsibilities.

• Drive event progression from budgetary to confirmed status to enable execution scheduling.

• Manage calendars and coordination for core team members (e.g., EPG, Key Account), ensuring the right stakeholders are aligned at the right time.

Operational Interface & Regional Support

• Ensure all departments have the information needed for smooth execution and that changes are communicated quickly and clearly.

• Serve as the operational point-of-contact across regions for assigned client events.

Financial Stewardship: Costing, Margin Discipline & Invoicing

• Prepare pre-event costing and post-event job costing; analyze variances and identify best practices and improvement opportunities.

• Maintain active involvement in contribution margin tracking and post-event cost validation.

• Prepare events for invoicing; ensure documentation and financial details are accurate and complete before handoff to administration.

• Liaise with local administrative teams on expenses, order closing, purchase orders, and billing support.

• Support annual budget and business planning processes as required.

• Ensure discounting and profitability align with approved financial targets, securing required approvals for any variances prior to confirming orders.

Customer Experience, Relationship Management & Renewals

• Build strong client relationships by understanding goals, constraints, and success measures.

• Follow up with clients after events to capture feedback, resolve any open items, and support retention.

• Support renewal and re-bid activity by preparing updated estimates based on new RFPs or existing account information.

Quality, Standards & Continuous Improvement

• Ensure estimates and event plans meet established standards for readability, consistency, completeness, tone, and technical accuracy.

• Confirm all approvals and internal reviews are completed prior to customer delivery.

• Provide routine quality control oversight to ensure schedule, budget, and delivery commitments are maintained.

• Provide feedback on process gaps and recommend improvements that increase speed, accuracy, and client satisfaction.

Job Qualifications

• BA/BS preferred

• 5+ years of experience in estimating, event production, client solutions, or related event-management role

• Strong technical knowledge of live event production (AV, scenic, labor, venue logistics)

• Strong written and oral communication skills with confidence in client-facing settings

• Strategic planning, organization, and multi-tasking skills with the ability to manage multiple events/opportunities concurrently

• High attention to detail in documentation, costing, and billing readiness

• Proficiency with estimating, scheduling, CRM and productivity tools (specific systems as applicable)

Competency Group 

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

Salary Pay Range: $66,000 - $87,000 

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. 

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.