Equipment and Labour Coordinator

Key Job Responsibilities

Team Engagement                                                                                                                                       

• Embrace and foster the company’s Core Values.
• Drive integration with the teams across all brands and regions
• Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
• Do the Right Thing by ensuring all safety practices and policies are being followed
• Assist the Regional Operations Director in establishing the employee skill level development needs and employee count per location.

Systems, Equipment and Labour                                                                                                                                       

• Implement strategies developed by the Company that improve product utilisation and increase capacity.
• Drive Results by ensuring the use of company owned assets to its full potential, with a focus on decreasing the external/ subhire costs.
• Gather equipment shortage data, review details of associated events and source equipment from internal locations to fulfil those needs.
• Implement the company developed guidelines and procedures for direct reports that support overall financial objectives.
• Manage equipment vendor relations, internal equipment transfers and system utilisation with an emphasis on subrental consolidation and cost reduction.
• Develop strategies and processes to better utilise existing work force to reduce overall labour costs.
• Coordinate central personnel to ensure labour sharing between divisions, including: technical skill identification, scheduling, and timekeeping.
• Recommend central personnel in accordance with business needs.
• Review and obtain knowledge of the financial details and equipment of the region to support decisions that are in the best interest of the business.
• Ensure that the most cost effective solution is provided based on local sub-rental costs, shipping costs, and time frame for each event.
• Develop strategies and processes to better utilise existing work force to reduce overall labour costs.

Customer Service & Reporting                                                                                                                                       

• See the Big Picture by hosting frequent calls and in-person meetings with venue leadership teams to discuss ongoing challenges and incorporate recommendations into existing processes to improve overall customer service.
• Deliver World Class Service by developing a strong rapport with all venue managers with the goal of providing support for all internal and external PSAV events.
• Communication with venue managers and division management to determine the best allocation of equipment and labour for a given event based on the size of the event and needs of the requesting location.
• Provide regular reports to the System Support Manager, Warehouse Director and Operations Team to ensure labour targets are maintained and assist in developing long term strategies for maximising labour usage of PSAV employees in an effort to reduce overall labour costs.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• 3+ years experience in the Equipment/Labour Coordinator role, within the audio-visual or related service industry preferred.
• 2+ years of administrative and customer service experience, preferred.
• Strong written and oral communication skills
• Strong Technical Background
• Strong Client relationship skills
• Operational logistics experience
• Works well under pressure
• Ability to multi task
• MS Office experience