Event Technician, Audio Visual (Part-Time) - Hyatt Regency Cincinnati
Cincinnati, Ohio Anzeigen-ID: EVENT030900Überblick
Unsere techniker haben täglich die Gelegenheit, mit innovativer und modernster Technologie zu arbeiten. Unsere Techniker sind das Fundament der Veranstaltungen, die wir aufbauen und zum Leben erwecken - von der Einrichtung so aufwendiger Geräte wie einer LED-Wand bis hin zur ordnungsgemäßen Verlegung der Kabel im Veranstaltungsort. Sie sorgen dafür, dass jede Veranstaltung einwandfrei durchgeführt wird, und arbeiten mit dem Rest des Teams zusammen, um jede Veranstaltung rechtzeitig auf- und abzubauen. Bei Encore hat die Kundenzufriedenheit höchste Priorität, und unsere Techniker spielen eine wesentliche Rolle beim Aufbau einer positiven Beziehung zu jedem unserer Kunden.
Erfolgsprofil
Hier sind einige der wichtigsten Eigenschaften, die dir zum Erfolg in dieser Position verhelfen werden:
- Kundenorientierung
- Lernbegierde
- Ergebnisorientierung
- Technische Begabung
- Reaktionsfähigkeit
- Gastfreundschaft
Andere Wichtige Eigenschaften
- Kommunikator,
- Teamplayer,
- Organisiert,
- Enthusiastisch,
- Vielseitig,
- Selbstständig,
- Multitaskingfähig,
- Effizient,
- Sicherheitsbewusst,
- Professionell
Die Möglichkeit, die großen Shows zu veranstalten, die mein Hotel plant, oder den neuen Technikern beizubringen, wie man diese Shows durchführt, ist der Grund, warum ich die Hektik und den Trubel meines Alltags als Technical Lead wirklich mag.
Zweck, Mission und Grundwerte
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Prämien
-
Bezahlter Urlaub
Urlaubstage
Bezahlte Feiertage
Gleitende Feiertage
Kranke/persönliche Tage -
Leistungen
Klicke hier, um alle unsere Benefits zu sehen.
-
Belohnungen/Anreize
Prämienanerkennungsprogramm (CenterStage)
Leistungsanreizpläne (GEI-Bonus)
Mitarbeiterempfehlungsprogramm
Jährliche Leistungsbeurteilungen -
Ausbildung und Entwicklung
Ausbildung im Klassenzimmer/am Arbeitsplatz
Encore Universität
Karrierewege. -
Mobilität
Umzug
Globale Transfermöglichkeiten
Aufgaben
Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
Job Qualifications
• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Instills Trust
• Safety Conscious
Drive Results
• Action Oriented
See The Big Picture
• Tech Savvy
Value People
• Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
Physical Requirements
Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.
Occasionally:
• Peripheral Vision
• Carrying 51-100 lbs.
• Pushing/Pulling Over 100 lbs.
Frequently:
• Color Vision
• Depth Perception
• Lifting 16-50 lbs.
• Carrying 16-50 lbs.
• Pushing/Pulling 16-50 lbs. & 51-100 lbs.
Continuously:
• Close Vision
• Distance Vision
• Hearing
• Lifting 0-15 lbs.
• Carrying 0-15 lbs.
• Pushing/Pulling 0-15 lbs.
In terms of time allocation per day:
• 0-1 hours/day: Climbing
• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
• 4-5 hours/day: Standing, Walking, Grasping
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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