Virtual Events Analyst

Position Overview

Virtual Event Analyst focusus on virtual events (including webcasting, webinars, video conference unit (VCU)) audio, video and lighting engineering and their role encompasses the set-up of equipment, facilitation of technical equipment for the event, and the strike of the equipment.  

Key Job Responsibilities 

Event Pre-Production

• Advance planning with client to recommend appropriate solutions on-site

• Liaise with internal team resources to develop solutions and technical configurations

• Loading Content onto media servers, computers

• Project/production management of all events

• Preparing, labeling and scanning equipment as required

• Load/unload gear and equipment

• Consult with internal and customer stakeholders regarding their virtual event needs to determine what solutions are required to help make the programs successful. 

• Arrange for the appropriate resources such as video cameras, switchers, encoders, audio systems, microphones and production talent. 

• Schedule all pertinent logistics, conduct thorough testing and dry runs, and ensure all operations run smoothly during the live shows. 

• Provide leadership that will proactively help make each event a success. 

• Conduct technical reviews and training with remote presenters in each region as needed, test audio and video technologies used - promoting the highest production standards. 

Event Execution

• Provide an outstanding customer experience when in liaison with client and/or venue staff 

• Install, configure, troubleshoot, repair, and replace network and AV systems and equipment for both live events and conference rooms, for all sizes of events

• Operate and maintain all formats of equipment and provide expertise and guidance to the client

• Provide on-site guidance for crew as required

• Ensure all venue safety requirements and supplier protocols are adhered to

• Flexibility to accommodate and deliver last minute changes to meeting requirements

• Provide feedback to management with respect to client satisfaction

• Develop and document standards and operating procedures

• Actively participate in the production of live webcasts, sometimes as director and sometimes as crew.

• Alternately serves as webcast director or webcast crew during live webcasts. Must be able to set up and run a live video webcast with speakers in person or on remote location as required. Works closely with the entire production team at remote locations to insure the highest quality technical and creative standards.

• Knows and can quickly and calmly apply contingency plans for dealing with common problems that can occur during a webcast.

• Records webcasts. Edits, tests and archives all productions.

• Additional responsibilities include serving as video and audio technical support for additional digital programs, such as podcasts. Is familiar with current editing hardware and software needed to produce high quality, creative programming quickly and consistently.

Equipment

• Use research and field experience to provide input on technical equipment   inventory acquisition plans

• Assist in maintaining, repairing and protecting all equipment

• Provide project support for new equipment systemization, maintenance and repairs

General

• Shows up in a professional way, in appearance, communication and execution

• Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication

• Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality

• Remain current with industry technologies, products and trends

• Support special projects as required

• Direct, support and communicate with crew, and account managers to ensure consistent and clear needs and expectations

• Complete administrative requirements such as completion of ‘show sheets’ and entering hours for payroll

• Provide routine quality control oversight of the event 

Job Qualifications

• Minimum 5 years of professional experience in audio visual Media Support and live event/broadcasting.

• Extensive knowledge of current Audio/Visual and conferencing (phone and video) support experience including webcast and streaming media technology.

• Strong professional presence with the discretion, poise and maturity to deal with confidential information (self-motivated, flexible, punctual and well organized) 

• Customer focused, service oriented and quality driven. Capable of developing and following processes/procedures to ensure operational excellence 

• Possess the following functional abilities: lift 50 pounds, walk, stand, and sit for lengthy periods of time

• Ability to be flexible in working hours and be available to work outside of regular business hours

• Ability to travel periodically as work dictates

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

Salary Pay Range: $56,076 - $68,693

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.