Technician

AV Technician

Netherlands

Position Overview
A Technician is responsible for the set up and operation of audiovisual systems in a event environment while
ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager,
Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Equipment Operation
• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and
breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service
• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external
customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working
properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/venue/client relationship.

Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot
and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge
• Do the Right Thing - Understands company processes, follows procedures and completes systems entry
and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts
with other staff and outside vendors for equipment.
• See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
• Works with clients to finalise invoices.

Job Qualifications
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.

Competencies
• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability