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Event Power Distribution Technician - Fairmont Royal York

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Job ID EVENT014806 Date posted 06/23/2022 Location Toronto , Ontario Position Type Full Time

Position Overview

The Power Distribution Technician is responsible for safe and effective power distribution setup and strikes for ENCORE and outside production company events and trade shows. This position works closely with the ENCORE project managers, operations managers, sales staff, venue Banquet Managers, and 3 party providers of event and trade show services. The PD Technician assists with Audio Visual duties as assigned and when power distribution activities have been completed. Based on market, this position reports to a venue/area operations leader with support/dotted line to the area/regional Power Distribution team OR reports directly to a power distribution leader.

 Key Job Responsibilities

Planning

  • Review and plan Power Distribution execution based on event power orders, exhibitor order forms, floor plans and exhibitor booth diagrams/blueprints,
  • Create and execute show load-in/ load-out plans for both Production events (Encore or 3 Party) and exhibits/tradeshows.
  • Collaborate with project manager and operations teams as a technical expert for power distribution.

Operations

  • Safe, timely and accurate setup, operation, and breakdown of required power distribution for general sessions, breakouts, computer labs, meal functions, entertainment events, exhibitors, decorators, and productions. 
  • Build custom cables and assist in the fabrication of electrical components, as needed and as allowed based on local regulations and individual qualifications.
  • Troubleshoot and solve power issues when they occur, working closely with Encore operations team and venue engineering.
  • Assist in the cross training of AV Technicians and as a lead (small team of 2-3 technicians) in the area of power distribution.

Customer Service and Sales

  • Provide excellent service and strive to exceed the expectations and needs of internal and external customers. 
  • Maintain a positive relationship with all clients through effective communication. 
  • Meet with guests on site to ensure that their needs are met and the electrical setup is working properly. 
  • Monitor events and checks in on customers throughout the day and help to drive best practices with peers.
  • Understands and fosters the hotel/client relationship and assists with coordination of outside electricians when required 
  • Collaborate with sales team to upsell, by identifying opportunities to recommend additional Power distribution services and driving sales best practices through technical consultation.

Systems & Electrical Knowledge

  • Gains understanding of company processes, follows procedures, and completes systems entry and paperwork accurately. 
  • Maintains a working knowledge of 110v-220v, single and three phase equipment, different connectors, power phases, amperages, and voltages.
  • Understands the differences and conversion between European and North American power standards. 
  • Understands Power Generators, Transformers, and the meters and tools of the trade.
  • Understands electrical hazards and related safe working practices/procedures as well as ability to drive compliance with anyone involved form sales to execution. 

 

Qualifications

  • High School Diploma is required.
  • 2+ years of customer service or hospitality experience is preferred.
  • 2+ years of audio-visual experience is preferred.                 
  • 1+ years of working with Power Distribution Equipment.
  • Preferred certification or ability to attain certification (ETCP PPDT, BC. LPEC, Ont. 269E, or equivalent)   
  • A valid driver’s license is required for team members in positions that may operate Company Vehicle.

 

Competencies

  • Deliver World Class Service (Hospitality, Ownership)
  • Do the Right Thing (Demonstrates Self-Awareness)
  • Drive Results (Ensures Accountability
  • See the Big Picture (Decision Quality, Achieves Goals)
  • Value People (Collaborates)

 

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