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Marketing Content Manager

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Job ID MARKE08198 Date posted 04/23/2021 Location Schiller Park , Illinois Position Type Full Time

Position Overview

The Marketing Content Manager creates compelling and engaging marketing content across a variety of marketing channels: digital (web, blog, email, social), sales support tools, product marketing and various communications. The Marketing Content Manager is a hands-on specialist responsible for all content marketing initiatives across multiple platforms and formats to drive lead generation, engagement and customer loyalty. This role leads cross channel content marketing and optimization including text, audio, video and image content, social media and search marketing. This position reports to the Senior Manager, Customer Marketing.


 Key Responsibilities

• Develop and manage a content marketing strategy that supports organizational goals from top to  bottom of the marketing and sales funnel including increasing brand and product awareness, growing website traffic, generating leads, acquiring and retaining customers.

• Create, edit and manage the production of digital and print content that is consistent with the company’s tone and voice for the brand, and provides benefits to our target audience and customers. 

• Create, monitor and engage in brand-related conversations across social media platforms as the voice of the brand. 

• Develop and implement needs-based storytelling using words, images, or audio that draw the right audience to the brand.

• Develop and maintain a content calendar that attracts and appeals to the company’s target customer personas.

• Optimize content distribution to ensure that relevant content is delivered to the customer at the right point in the customer’s lifecycle.

• Work with our sales, operations and product teams to tap into opportunities for content creation. Be able to identify trends early on and build industry-leading content. 

• Develop and implement meaningful content effectiveness measurements and continuous improvement processes and stay abreast of social, technology and behavioral trends to inform content strategy. 

• Collaborate with global marketing leads to leverage best practices and global content. 


Job Qualifications

• Bachelor’s Degree, preferably in Marketing, Communications, Journalism, Creative Writing, Public Relations or related field

• 5+ years of experience in a content, inbound or related marketing role, experience in the meetings and events industry considered an asset.

• Excellent creative writing, editing, proofreading skills 

• Self-starter with strong attention to detail 

• Ability to adjust strategies using market input data to maintain alignment with external audience’s needs

• Experience in multichannel content creation or multichannel marketing demand creation program management

• A passion for using technology to curate and assess content effectiveness

• Ability to define and manage a set of goals involving diverse content types

• Successful history of managing editorial schedules and deadlines

• Fluency in web analytics tools and social media marketing applications.

• Experience working closely with internal departments with a strong affinity for organization success. 

• Ability to manage multiple projects simultaneously across competing priorities 

• Proficient in Microsoft Office Suite, Adobe Creative Suite, WordPress (or comparable open source CMS software), and SharePoint 

• Excellent communication and relationship management skills


Competencies (by Core Values)

• Responsiveness

• Professionalism

• Collaborations

• Effectively communicates

• Action Oriented


Work Environment


Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by PSAV based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.


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