Event Sales Manager - Salt Palace Convention CenterJob ID EVENT021518 Date posted 03/10/2023 Location Salt Lake City , Utah Position Type Full Time
The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Key Job Responsibilities
• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• BS/BA or 1+ years of Encore or equivalent experience required
• 1 year technology sales or hospitality experience preferred
• Prior sales experience in audiovisual is a plus
• Knowledge of hospitality industry and sales processes preferred
• Technical aptitude and computer proficiency required
• Strong written and verbal communication skills
Competencies (by Core Values)
• Decision Quality
• Business Insight
• Builds Networks
• Plans and Aligns
• Instills Trust
• Demonstrates Self-Awareness
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Check out where you’ll be working
Early Career Development Programs
Encore is always looking for talented people who are passionate about creating memorable experiences that inspire change. Find out how you can jump-start your career in our dynamic industry.LEARN MORE
- Event Technical Lead AV, Audio Visual - Boca Raton Marriott Ops - Technical Services, Audio Visual 36593405536 Florida, United States
- Event Technical Lead, Audio Visual - St. Regis Bal Harbour Ops - Technical Services, Audio Visual 46449505040 Florida, United States
- Art Director - Experiential (Remote East Region) - HARGROVE Creative - General 45734354592 Maryland, United States, District of Columbia, United States, Virginia, United States, Georgia, United States, Florida, United States
- Part Time Event Technical Specialist- New Orleans Ops - Technical Services 46457631104 Louisiana, United States
Your career and ambitions aren’t tied down to one place. We’re the exclusive on-site event technology provider to over 1,500 venues around the world, filling your future with global possibilities.explore locations
Career Path Opportunities
Discover everywhere you can go and the impact you can have. Your career is never limited to one location with Encore.LEARN MORE
What to Expect
We want to give you a window into our recruitment process to ensure that your journey to becoming a Encore team member is a positive experience.LEARN MORE
Sign Up For Job Alerts
Stay connected and receive the latest career opportunities at Encore.