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Client Solutions Coordinator

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Job ID CLIEN014757 Date posted 06/17/2022 Location Mississauga , Ontario Position Type Full Time

Role/Function: The Client Solutions Coordinator has primary responsibility for planning and organizing all activities and personnel within the team. The incumbent will be part of a team that manages a designated client base. 

Primary Responsibilities

  • Responsible for arrangement of all travel requirements for assigned events
  • Organize and conduct tie-down meetings for events, attend pre-cons and client planning meetings
  • Responsible for all aspects and logistics of events including, but not limited to, travel/transportation/venue access/meeting deadlines etc.
  • Interface with Sales, Operations, Production and all involved departments, all sub-contractors and facility personnel etc.
  • Develops, monitors and distributes timelines and schedules. Manage Calendars of Team (CSD/CSTM)
  • Interface with in-house facility staff for event execution support
  • Preparation of show expenses/order closing/purchase orders
  • Preparation of all pre-event costing & post event job costing to analyze and evaluate profitability and best practices
  • Preparation of all events for invoicing
  • Accounts Receivable follow up – invoice transmission, payment processing, AR collection calls in liaison with finance teams/local administration
  • Assist with the preparation of quotes and work orders from both a technical and labour requirement
  • Act as back up to other team’s CSC’s as determined by business levels/vacations

Secondary Responsibilities

  • Liase with local operational team for support (scheduling/warehouse/trucks/traffic/shipping & receiving)
  • Liase with other departments for support (Studio Blue/Digital Blue/Entertainment)
  • Liase with out-of-branch operational and administrative teams for overall event support execution to invoicing
  • Assist as required with equipment sourcing/substituting – arrange cross rentals/manage local and national equipment traffic as required (back up to Event/Production Management)
  • Assist as required for ordering of power/venue requirements (back up to Event/Production Management)
  • Attend pre-cons and client planning meetings as needed (back up to Event/Production Management)
  • Liaise with Operations in scheduling of key personnel for events based on event requirements (TD/Production Management/Leads)

Team Responsibilities:

  • Assist with the preparation of quotes and work orders from both a technical and labour requirement perspective
  • Assist with planning to execution of client events
  • Assist in the preparation of all event documentation including but not limited to the creation of show resumes, production schedules, show files etc

Administration

  • Comply with pricing policies and conditions of sale of the company
  • Prepare all proposals, orders, and show information for assigned customers
  • Complete all required reporting according to deadlines

General

  • Meet personal performance goals established at the beginning of the fiscal year.
  • Maintain good communication with the branch departments
  • Ensure customer satisfaction. In case of irregularities, immediately notify immediate supervisor and propose constructive solutions. Inform client of the solution and follow up.
  • Any other work necessary for the proper functioning of the company at the request of Supervisor, other duties as assigned.

Education and experience:

  • Bilingual would be an asset
  • 3-5 years of relevant experience
  • Master MS Office Suite.
  • Achievements in event management (asset)
  • Knowledge in the field of audio visual or technology from a related environment: Hotels, Production, etc. (asset)

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