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Technical Services Manager- Prince George Hotel

Halifax, Canada Job ID: TECHN010100

Overview

Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

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Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technicial Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

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The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we will positively impact the world

Connecting and inspiring people

Mission

What we do every day

Invaluable partner on our customer's journey

Values

The way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • U.S. Benefits

    Medical, Dental, Vision and Life Insurance
    Health Savings & Health Reimbursement Accounts
    Flexible Spending Accounts
    Employee Assistance Program
    Retirement Planning Options (401k)
    Career Wear Reimbursement
    Part Time Regular Benefit Offerings
    Variety of Volunteer Benefits
    Commuter/Transit Benefit

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit Evaluations

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID TECHN010100 Date posted 11/24/2021

The Technical Services Manager will be the team leader of the subject matter experts of the various event
technology disciplines. This role manages the team and all aspects of their discipline as it pertains to system
design, event pre-planning, on-site management, equipment maintenance, post-show activities and training.
The Technical Services Manager will be a key resource of information for the Sales, Project Manager(s) and
Operational teams. Contributes and facilitates the implementation of processes and SOPs that drive
consistency in event execution and drives the development of team members while ensuring adherence to
Technical and Production Standards. The Technical Services Manager reports to the Director, Project Management.


Key Job Responsibilities


Organizational Leadership
 Support and execute all company initiatives. Communicate goals and objectives to team members
clearly and frequently.
 Assist DPM with performance management, development and succession planning of Technical talent
where appropriate.
 Assist DPM and Regional Leadership in forecasting and demand planning as needed. Assist in the
development and implementation of Technical best practices and Standard Operating Procedures
 Consult with the DPM to identify and successfully deploy new technology, local training and resources.
 Supports and oversees Production Center’s field event technology goals and objectives. What is a
Production Centre? Are these Production warehouses? Yes but more than just the warehouse it is the
base for the regional operations and logistics teams
 Ensure compliance with established Technical Standards and Production Standards.
 Ensure compliance with ENCORE Policies and Procedures to minimize company’s exposure to liability
claims property damage, theft and misappropriation.
 Lead by example in portraying a polished, professional image in accordance with the standards set
forth in the ENCORE team member guidebook


Operational
 Develop internal and external product support documentation and product launch campaigns, in
conjunction with sales and marketing.
 Complete necessary technical drawings for equipment packaging, CAPEX budget requests as it pertains
to production related equipment.
 Assist and support the organization as necessary by making recommendations on new technology,
processes, and methodologies, gathered from their team and the field.
 Manages all disciplines to ensure Encore meets or exceeds the client’s needs by developing and
managing quality assurance and production/safety standards.


Resource Allocation
 Assign and schedule team members ensuring that the appropriate talent is leveraged against the
required task.
 Increase operational effectiveness by ensuring team members are demonstrating ENCORE Purpose,
Mission and Core Values.
 Monitor and improve the team’s efficiency and productivity using standards and KPI’s.


People Development
 Ensure assignments provide team members with opportunities for growth and development
 Maintain clear expectations regarding responsibilities, behaviors, and daily activities.
 Facilitate training and development opportunities for team members and ensure a safe work
environment consistent with company values.
 Provide continuous feedback to direct reports and conduct annual reviews.
 Partner with DPM, and HR business partners to manage human resources activity including selection,
performance management, salary administration, training and development and strategic human
resources planning.


Job Qualifications
 BA/BS Degreed or equivalent experience
 6+ years of project management experience
 5+ years of live large event audio visual
 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline
 4+ years of supervisory or leadership experience
 3+ years crew lead experience
 Strong customer service skills
 Excellent organization skills
 Advanced problem-solving skills
 Strong written and oral communications skills
 Ability to travel up to 30%


Competencies (by Core Values)
 Exceeds Customer Expectations
 Production Efficiency
 Problem Solving
 Communication
 Teamwork

 

Following Health Canada's guidance and other applicable provincial public health guidance, to prevent the infection and spread of COVID-19 in the workplace, and as an integral part of its public health and safety measures, Encore is requiring that all employment candidates who attend at its Canadian offices be fully vaccinated against COVID-19, unless they are exempt from vaccination for a legally-protected reason and show proof of said exemption.

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