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Account Executive

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Job ID ACCOU08199 Date posted 04/23/2021 Location Edmonton , Alberta Position Type Full Time

Key Job Responsibilities
Business Development
- Know the market well in order to find, qualify and convert prospects into confirmed business
- Develop creative solutions to drive business growth
- Actively build and maintain a pipeline of ongoing opportunities & leads
- Mine existing customers for other opportunities and revenue
- Explore partnership opportunities with a variety of event industry suppliers and groups
- Partner with clients to have an absolute understanding of their event goals
- Build rapport/relationship with clients to understand their event pain points
- Plan, document and execute a minimum of 6 weekly unsolicited outreaches to clients in Salesforce CRM
- Attend and document a minimum of 8 sales calls (client meetings with a specific plan on how the meeting can advance the sales cycle/business) per month (documented in Salesforce CRM)
- Determine whether any emergent solutions can be leveraged to drive incremental value and impact for client event
- Develop and propose solutions that achieve client goals
- Qualify leads from various sources including website, marketing campaigns and other team members
- Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise
- Establish solid relationships and trust with existing clientele
Client Management
- Operate as a key point of contact for any matters specific to your customers (in conjunction with Project Manager)
- Build & foster outstanding customer loyalty by finding opportunities to wow the client
- Enhance customer ties by defining opportunities and introducing additional products and services
- Understand and document customer business strategies, priorities, and goals
- Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail
Project Oversight
- Engage with production/operations for technical assistance, design and tailored customer solutions
- Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions and technical logistics coordination are being met and kept on schedule
- Remain current and educated on all new and emerging event technology products and solutions
- Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals
- Establish and maintain close relationships with other Encore sales team members as well as with external partners
- Attend all designated individual and team calls, working your other scheduled calls around these established times

Job Qualifications
• 5- 10 years experience within the events industry and/or audio-visual fields is preferred
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Understanding of social media, digital marketing strategies, search optimization, and e-marketing
• Valid driver’s license and access to a private vehicle
• Technical College or University Degree preferred


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You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).