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Assistant Operations Manager - Bedford

Bedford, Canada Job ID: ASSIS017282


Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

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Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

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The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.


Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values


How we will positively impact the world

Connecting and inspiring people


What we do every day

Invaluable partner on our customer's journey


The way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • U.S. Benefits

    Medical, Dental, Vision and Life Insurance
    Health Savings & Health Reimbursement Accounts
    Flexible Spending Accounts
    Employee Assistance Program
    Retirement Planning Options (401k)
    Career Wear Reimbursement
    Part Time Regular Benefit Offerings
    Variety of Volunteer Benefits
    Commuter/Transit Benefit

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit Evaluations

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing

  • Mobility

    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Job ID ASSIS017282 Date posted 09/22/2022

Position Overview 

Ensure the efficient and effective execution of events through the supervision of personnel, management of equipment, and attention to customer service.


Key Job Responsibilities

  • Responsible for planning and organizing all logistics for events with operators with a focus on controlling direct labor costs.
  • Review all work orders to ensure completeness with respect to equipment and manpower needs and follow up with Account Executives when changes are required.
  • Assist Account Executives with quotes and work orders as required
  • Responsible for planning and adding the appropriate cabling, accessories and back-up equipment onto the work-orders.
  • Follow-up with Account Executives to ensure that all work-orders are accompanied by both a Show Resume and Floor Plan.
  • Confirm operational details with facility representatives and/or client such as room availabilities, load-in times, set-up times, dismantle times, etc.
  • Coordinate timelines with other event suppliers.
  • Order power drops as required.
  • Plan and arrange for special transport for large events.
  • Organize and conduct tie-down meetings for assigned events as required
  • Ensure that all paperwork is remitted to the scheduled technical teams for execution including operational documents such as blank Post Meeting Reports, Change Order/Equipment Release Form, etc
  • Conduct event evaluations of events, report them as per policy and procedure and conduct post-event audits when required
  • Prepare works orders on a daily basis for closing per established policy and procedure, and assist the Account Executives with the job costing as required.
  • Ensure to include completed Post Meeting Reports with all paperwork for closing. If the Post Meeting Report is not completed, appropriate follow-up with the AV Technicians is required and documented. Responsible to follow up on comments per internal policy and procedure as required.
  • Direct supervision of AV Technicians as assigned
  • Assist in the planning, organizing and execution of cycle counts and annual inventory counts per established procedures.
  • Ensure timely reporting on aspects of operations in accordance with established procedure.
  • Assist with the promotion of company core values.
  • Assist with Performance Appraisals as assigned.
  • Participate in the Recruitment/Selection/Hiring practices in accordance with established policies and procedures.
  • Conduct employee training in accordance with established training strategies and plans.
  • Assist with preparation and execution of staff / operations meetings.
  • Participate in the weekly Operations meetings.
  • Assist with the preparation of the Capex budget.
  • Participate in the Duty Manager rotation schedule.
  • Accept and execute all additional related duties assigned by the Operations Manager.



Job Qualifications

  • Be committed to the Encore service philosophy
  • Good oral and written communication skills
  • Strong interpersonal and organizational skills
  • Knowledge of Encore equipment and services
  • Computer literacy
  • Post-secondary education
  • Supervisory experience
  • Willingness to work flexible hours
  • Possess a valid driver’s license


Competencies (by Core Values)

  • Communication
  • Exceeding Customer Expectations
  • People Development
  • Building Teamwork
  • Building Organizational Commitment
  • Concern for Quality


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