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Supervisor, Credit & Collections

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Job ID SUPER029941 Date posted 06/26/2024 Location Schiller Park , Illinois Position Type Full Time

Position Overview

Responsible for managing specific aspects of the credit risk of Encore’s customers and the collection of open account receivable balances. The position will be responsible for supervising Credit & Collection Analysts placed as direct reports and provide direction to staff to meet the Company's collection goals. The supervisor will report directly to the Manager, Credit & Collections.

Key Job Responsibilities

Customer Credit Risk 

• Confirm payment terms within Encore’s Schedule of Authority. 

• Obtain and analyze credit reports and/or customer financial statements to provide recommendations for extension of credit.

• Track approved customer credit terms and analyze reports to determine levels of adherence to corporate guidelines.

• Work with field locations to address areas of non-compliance to the Corporate Credit Policy by providing guidance of Encore best practices. 

• Confer with credit associations (D & B Reports) to exchange credit information.

• Work with the Encore Legal Team to review and provide recommendations on payment/invoicing segments of external Terms & Conditions presented by Encore’s customers.

Collections Supervision

• Supervise the day-to-day operations of the direct-bill Collections staff.

• Identify delinquent accounts and manage accordingly with the Collections team. 

• Identify and communicate to management collections system enhancements to ensure efficient and effective collection results.

• Identify accounts requiring escalation and serve as an escalation point for Collection issues.

• Monitor, evaluate performance, and provide direction for direct reports.

• Measure team performance with appropriate metrics.


• Prepare, review, and provide analysis of various daily and month-end reports to support credit risk monitoring and compliance, collections activities and team performance. 

• Provide and assist with coordinating team support for the financial audit process.

Special Account Handling

• Identify and process or recommend to management accounts to be turned over for external collections, escalated accounts, accounts which have filed for bankruptcy and litigation accounts.

• Mange the relationship with our third-party collection agency.

Supervisory Responsibilities

• Develop and train direct reports; provide regular performance feedback including annual reviews; review and approve timesheets; and direct hiring, disciplinary and job termination decisions.

Job Qualifications

• Minimum 5+ years of collection and/or credit analysis experience

• 2+ years of supervision or comparable experience preferred

• Bachelor’s degree in accounting or comparable experience 

• NACM designation a plus

• Ability to lead other team members and work effectively with internal and external clients

• Excellent verbal skills, including negotiation skills

• Advanced Microsoft Excel skills and Oracle a plus


• Highly motivated

• Self-directed 

• Performance driven

• Keen attention to detail

Work Environment


Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.


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You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).