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Collections Analyst

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Job ID COLLE027505 Date posted 01/24/2024 Location Schiller Park , Illinois Position Type Full Time

Position Overview

Under general supervision, the Collections Analyst will collect money on customer accounts.  This position will also offer service to our internal and external customers to expedite payment on overdue invoices.  

Key Responsibilities


• Responsible for all collection efforts for trade receivables including contacting customers and field operations.

• Act as a liaison between PSAV and the customer to resolve receivable matters and disputes.

• Provide support to field offices for customer accounts related activities 

• Provide recommendation on payment plans for customers as needed

Customer Service

• Share the responsibility along with other analysts in responding timely to statement inquiries and other questions on the Encore Accounts Receivable master phone line 

• Establish and maintain strong working relationships with other Encore departments and team members by providing outstanding customer service and responsiveness to all inquiries.  


• Perform consolidated account summaries to include pulling data from multiple locations and consolidation reporting

Special Projects

• Projects include audit support, month end tasks and other duties as assigned.

• Third party collections monitoring

Job Qualifications

• 2+ years of business experience with collections experience preferred.

• College degree in Finance or Accounting desired

• Excellent verbal skills, including negotiation skills

• Robust analytical and interpersonal skills

• Must have an affinity for numbers

• Must be able to work independently and as part of a team. 

• Strong working knowledge of Microsoft Excel and Word

• Oracle and Highradius experience a plus

• NACM certification a plus


• Responsiveness 

• Professionalism 

• Communicates Effectively 

• Drives Quality Results

Work Environment


Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.


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You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).