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Technical Specialist - Lighting

London, United Kingdom; Melton Mowbray, United Kingdom Job ID: TECHN028678

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID TECHN028678 Date posted 03/20/2024

Technical Specialist - Lighting (Production Team)

Position Overview

The Technical Specialist is primarily responsible for technical delivery of an event, sometimes operating completely independently and sometimes leading a small team of Technicians in the delivery of event.

The role and responsibilities of a Technical Specialist will vary from event to event and can be interchangeable, depending on the experience, skills and complexity of an event, however, what differentiates a technical lead from that of a technician is primarily their knowledge and experience within a specific area and the ability to work independently to complete a project.

A Technical Specialist will be knowledgeable and have experience in the three core technical roles but will be a specialist in a technical (Lighting) capacity.

The Technical Specialist will be assigned to a project and will be responsible for all the technical communication and delivery of that assigned role.  They will be proactive and a provide expertise to both internal teams and directly to clients.

All Technical and Production standards should be followed to support the implementation of processes and SOP’s that drive consistency in event production.   In many cases, it will be the Technical Specialist that will be responsible for establishing those procedures and best practices.

This position will contribute and collaborate with the Production and Sales, Operations and Technicians in determining the appropriate technical requirements and communicating event execution plan with all parties.

The Technical Specialist will report to the Technical Director/Senior Technical Project Manager; however can also work with Technical Project Managers on more complex events, on an event by event basis.

This role includes moderate levels of travel, as attendance onsite (at venues and locations)­ to deliver services, is an necessity.

Key Job Responsibilities

  • Managing multiple projects simultaneously and ensuring that each project is completed successfully to a high standard.
  • Lead specific projects (or aspects of projects) from initial brief to the final delivery.
  • Be able to work independently of Technical management supervision as well as being part of a team.
  • Providing input and guidance as an expert / specialist (to both internal and external teams).
  • Produce documentation/guidelines detailing best practices, project plans and technical drawings.
  • Managing some client liaison and communications, when leading a project directly.
  • Determine and secure the resources required to successfully complete each project.
  • Maintain focus on client needs by attending client meetings, creating and maintaining organized show documentation and responding to client concerns and questions.
  • Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.
  • Assist sales and operations teams to help determine equipment needs and technical solutions for the project.

Event Execution                                                                                                                                       

  • Act as the Technical leader and a dedicated point of contact within an assigned capacity in Lighting.
  • Manage all phases of event technical execution from pre-event prep through run of show to completion.
  • Assume ownership of resource management (both hardware and associated crew) throughout the event.
  • Communicate the project plan and manage client expectations.
  • Manage all project changes, including schedule, equipment or workforce modifications.
  • Mentor and communicate relevant Team members on event execution and best practices to help improve the knowledge skills and experience.
  • Help establish Technical best practice and Production Standards.
  • Conduct a post-event debrief internally and with clients to assess the overall project delivery and establish any ‘win, learns, changes’ and actively see future opportunities and leads.

Financial Management

  • Manage resources (ie hardware and own time) to align with the approved budget and ensure all changes are communicated to sales for billing purposes.
  • Actively seek ‘upsell’ opportunities and charge appropriately for additional work outside of the agreed scope.
  • Assist with the completion of post-event client invoice. Work with Finance to ensure the prompt and accurate issuing of all invoices.
  • Ensure compliance with all policies and procedures in force at the current time, including data security and GDPR, along with any confidentiality and non-disclosure agreements, as well as any health and safety (ie Covid-safe working) policies.

Administrative & Training

  • Conduct an internal review and debrief and a client debrief for events, in order to understand what worked well and identify and areas for improvement/change.
  • Continue to develop capabilities and expertise via internal resources (ie Encore university) and external sources (courses, internet research, user-groups and online forum)
  • Participate in regular Production meetings and reviews, aimed to develop and improve delivery processes and SOP’s.

Job Requirements

  • 2-3+ years of Lighting technical experience in the AV industry.
  • 2 years of in-house experience recommended (depending on direct experience and specialism.
  • Strong Technical Background
  • Good written and oral communication skills
  • Familiarity with budgets and cost control
  • MS Office experience required with PowerPoint and Excel knowledge / experience preferred
  • Ability to travel up to 70% may be required

Competencies

  • Ability to prioritise and optimise work processes
  • Work in a team / can take the lead
  • Ownership Drives quality results
  • Communicates effectively
  • Problem solving
  • Plans and aligns
  • Decision quality
  • Responsiveness

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).

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