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Warehouse Technician, Audio Visual - Lanham, MD

Lanham-Seabrook, Maryland Job ID: WAREH026173


Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.


Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values


How we strive to impact the world

Connecting & Inspire


What we do every day

Invaluable partner on our customer's journey


What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Job ID WAREH026173 Date posted 10/30/2023

Position Overview

The Warehouse Technician (WO) is responsible for supporting warehouse operations and any projects as assigned. The primary responsibility of the Warehouse Technician is shipping/receiving of orders, quality control, inventory control and other warehouse related logistics. The Warehouse Technician will report to the Supervisor, Warehouse Operations or the Manager, Warehouse Operations.

Key Job Responsibilities     

Inbound/Outbound Order Processing                                                                                                      

• Accurately receive, ship and label product, pick-up product from inventoried locations and pack orders efficiently and accurately for delivery to venues and/or other warehouses

• Perform basic quality control (QC) procedures, presentation of equipment and inventory control

Logistics and Transportation:                                 

• Prepare and process shipments to ship small parcel, LTL and via internal fleet

• Ability to operate industrial powered forklifts including (i.e. Sit-down, reach, stock picker and powered pallet jack)


• Perform daily checklists on forklifts and other equipment within the warehouse

• Participate in safety team initiatives

Warehouse Housekeeping:                

• Clean and maintain a safe work area 

• Maintain equipment as necessary

Customer Service:

• Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments

• Maintain a working knowledge of equipment

Job Qualifications

• High School diploma/GED

• 1 to 3 years’ experience in warehouse environment

• Ability to lift over 50 lbs. independently

• Ability to follow written and verbal instructions

• Strong communication skills with other team members, site leadership team and internal and external customers

• Organizational skills with an attention to detail and accuracy

• Ability to multi-task while working in a fast paced environment

• Basic computer skills with an emphasis on Microsoft Office

• Experience using an RF based WMS system (preferred)

• Experience operating industrial forklift equipment


• Communicates Effectively

• Decision Quality

• Collaborates

• Instills Trust

• See the big picture

• Drive Results

�� Do the right thing

• Value People

Work Environment


Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   



Work is performed primarily in an office environment.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

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You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).