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Event Technical Specialist, Video-Disney Event Group

Lake Buena Vista, Florida Job ID: AUDIO022092

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID AUDIO022092 Date posted 04/14/2023

Position Overview-Position Overview-

The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction.  This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities -  

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.

• Troubleshoots technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use. 

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers. 

• Maintains a positive relationship with all clients through effective communication.  

• Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction. 

• Understands and fosters the hotel/client relationship. 

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.  

• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. 

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members. 

• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security, storage, transportation, and maintenance of equipment.  

• Performs inventory and forecasting of equipment needs. 

Job Qualifications

• Bachelor’s Degree is preferred.

• Encore Technical Level 3 Certification is required.  New Encore team members must be certified by their location within 30 days

• 2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic).  New Encore team members must be certified by a qualified proctor within 60 days.

• 4+ years of field experience in specialty area is required.

• 3-5 years of customer service or hospitality experience is preferred.

• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.

• Experience with project management of multiple tasks/initiatives.

• Strong customer, client and coworker interface experience and abilities.

• A valid driver’s license is required for team members in positions that may operate Company vehicles.  Additional DOT requirement may need to be met if applicable. 

Competencies

•Ownership

•Hospitality

•Professionalism

•Responsiveness

• Safety Conscious

• Develops Talent

• Tech Savvy

•Manages Complexity

• Ensures Accountability

• Instills Trust

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.   

#INDEVT

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).

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