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Regional Equipment Manager, Production

Coppell, Texas Job ID: REGIO027852

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID REGIO027852 Date posted 02/09/2024

Position Overview

This position is responsible for reducing regional subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-savings strategies developed in conjunction with regional and corporate teams. Oversee the transportation process between regional locations. Contribute to and implement overall business strategies related to developing subrental relationships while participating in pricing plan negotiations and revisions.  This position will report into the National Equipment Manager for Encore. 

Key Job Responsibilities

Asset Management & Large Event Support

Work closely with regional teams to develop logistical plans resulting in maximum utilization of company owned equipment within the region and nationally.  Gather equipment shortage data and source equipment from internal locations to fulfill those needs.  Work with regional locations to manage equipment logistics and prioritize regional equipment for large events.  Oversee internal equipment transfers, transportation logistics, and quality control process, with an emphasis on keeping company-owned equipment in use and available as often as possible to maximize cost reduction opportunities.

Information Management & Analysis

Construct and maintain a log for analyzing equipment usage trends.  Work with the Field Asset Manager to assess product utilization, costs, revenues, and contribution.  Analyze sub-rental and depreciation data for all locations within assigned region to seek out opportunities to improve financials and improve client satisfaction.  Assist in developing long-term strategies for maximizing internal resources in an effort to lower costs. 

Customer Service

Execute high communication standards, both verbally and in writing, to set, follow through, and meet customer expectations clearly and accurately.  Work closely with all divisions to maximize equipment utilization and ensure large equipment needs are able to take advantage of local resources to maximize cost-reduction.  Assist with trainings and / or development programs for local teams to increase and enhance technical knowledge of company-owned assets.

Vendor Management

Manage existing relationships with local subrental providers in order to provide the most efficient coverage and service throughout the business.  Work with regional teams to resolve occurrences of missing and damaged equipment.  Work with both the vendor and field locations on any service issues, gather feedback on overall support levels, and work with the regional and corporate teams outline opportunities for improvement.  Perform frequent vendor reviews, including field surveys, to ensure service standards and guidelines are consistently high. 

Reporting

Develop effective reporting processes.  Establish actionable benchmarks and report out to various leadership teams on progress, successes, and challenges.  Provide regular, detailed reports that outline specific action steps and provide concise evaluation of regional equipment needs.  Track and regularly report on the achieved savings of executed strategies.  

Job Requirements 

• 3 years of Management experience 

• Demonstrated excellent leadership and management skills 

• Strong written and verbal communication, interpersonal, and customer-service skills 

• Ability to successfully interact and support all levels of management within the organization

• Strong analytical ability 

• Advanced knowledge of Excel 

• Demonstrated attention to detail and concern for quality 

• Organizational skills sufficient to prioritize work and complete assignments accurately 

Competencies

• Analytical Thinking

• Communication 

• Decision Making

• Teamwork

• Influence

Work Environment

Work is performed primarily in an office environment.  When traveling, work will be completed in a hotel environment with limited exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.   

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).

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