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Technical Services Rep / Audio Visual /Part-Time Charlottetown

Charlottetown, Canada Job ID: TECHN021554

Overview

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Travel: Minimal (if any)
  • Glassdoor Reviews and Company Rating

Success Profile

Here are some of the top qualities that will help you achieve success in this role:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality

Other Important Traits

  • Communicator,
  • Team Player,
  • Organized,
  • Enthusiastic,
  • Versatile,
  • Self-starter,
  • Multi-tasker,
  • Efficient,
  • Safety Conscious,
  • Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead

Purpose, Mission and Core Values

Pyramid of Core Values

Purpose

How we strive to impact the world

Connecting & Inspire

Mission

What we do every day

Invaluable partner on our customer's journey

Values

What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards

  • Paid Time Off

    Vacation Days
    Paid Holidays
    Floating Holidays
    Sick/Personal Days

  • Benefits

    To see all benefits available, click here.

  • Rewards/Incentives

    Premium Recognition Program (CenterStage)
    Performance Incentive Plans (GEI Bonus)
    Employee Referral Program
    Annual Merit

  • Training & Development

    Classroom/On the Job Training
    Encore University
    Career Pathing.

  • Mobility

    Relocation
    Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.

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Responsibilities

Job ID TECHN021554 Date posted 03/09/2023

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

  • Setting up, operating, and dismantling audio visual equipment at events as assigned.
  • Servicing trade shows, hotel conventions, and staging events.
  • Verify completed purchase orders and that all required equipments were prepared.
  • Loading and unloading trucks; requires to lift heavy equipment.
  • Climbing stairs and ladders
  • Perform various control testings and troubleshoot equipments before the assigned event.
  • Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
  • Walking during trade shows.
  • Driving defensively – cube vans and panel vans
  • Driving long distances (or as a passenger).
  • Handling equipment with care.
  • Complete reports on events as per company procedure
  • Representing the Company in a professional manner
  • As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
  • Perform other duties as assigned.

Job Qualifications

  • High School diploma is preferred 
  • 2-3+ years of customer service or hospitality experience is preferred.
  • 2-3+ years of audio visual experience is preferred 
  • Set up knowledge of the following equipment is required:
    • Portable Sound Systems ( speakers, mixers and equalizers )
    • Wireless Microphones
    • LCD Data Projectors and Monitors
    • Computer Interfaces and Switchers
    • Betacam 
    • Large Projection Screens and Scaffold towers
    • Industrial Video Cameras
    • Video Lighting Equipment
    • Simultaneous Translation Equipment
    • Fastfold Screens
    • Cameras
    • Risers/Staging
  • Strong Client Service and interpersonal skills
  • Professional Appearance and behavior
  • Able to work under pressure with tight delays
  • Analytical and problem resolution skills
  • Organizational Skills
  • Valid driver’s license

Competencies (by Core Values)

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Decision Quality
  • Tech Savvy
  • Communicates Effectively
  • Drives Results
  • Instills Trust

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Benefits

You’ll find some of the best rewards in the industry – from comprehensive insurance options and generous PTO to a company-matching 401(k).

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