Event Technical Supervisor, Audio Visual- The Hyatt Regency Jacksonville
Jacksonville, Florida Anzeigen-ID: EVENT031641Überblick
Unsere techniker haben täglich die Gelegenheit, mit innovativer und modernster Technologie zu arbeiten. Unsere Techniker sind das Fundament der Veranstaltungen, die wir aufbauen und zum Leben erwecken - von der Einrichtung so aufwendiger Geräte wie einer LED-Wand bis hin zur ordnungsgemäßen Verlegung der Kabel im Veranstaltungsort. Sie sorgen dafür, dass jede Veranstaltung einwandfrei durchgeführt wird, und arbeiten mit dem Rest des Teams zusammen, um jede Veranstaltung rechtzeitig auf- und abzubauen. Bei Encore hat die Kundenzufriedenheit höchste Priorität, und unsere Techniker spielen eine wesentliche Rolle beim Aufbau einer positiven Beziehung zu jedem unserer Kunden.
Erfolgsprofil
Hier sind einige der wichtigsten Eigenschaften, die dir zum Erfolg in dieser Position verhelfen werden:
- Kundenorientierung
- Lernbegierde
- Ergebnisorientierung
- Technische Begabung
- Reaktionsfähigkeit
- Gastfreundschaft
Andere Wichtige Eigenschaften
- Kommunikator,
- Teamplayer,
- Organisiert,
- Enthusiastisch,
- Vielseitig,
- Selbstständig,
- Multitaskingfähig,
- Effizient,
- Sicherheitsbewusst,
- Professionell
Die Möglichkeit, die großen Shows zu veranstalten, die mein Hotel plant, oder den neuen Technikern beizubringen, wie man diese Shows durchführt, ist der Grund, warum ich die Hektik und den Trubel meines Alltags als Technical Lead wirklich mag.
Zweck, Mission und Grundwerte
Purpose
How we strive to impact the world
Connecting & Inspire
Mission
What we do every day
Invaluable partner on our customer's journey
Values
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
Prämien
-
Bezahlter Urlaub
Urlaubstage
Bezahlte Feiertage
Gleitende Feiertage
Kranke/persönliche Tage -
Leistungen
Klicke hier, um alle unsere Benefits zu sehen.
-
Belohnungen/Anreize
Prämienanerkennungsprogramm (CenterStage)
Leistungsanreizpläne (GEI-Bonus)
Mitarbeiterempfehlungsprogramm
Jährliche Leistungsbeurteilungen -
Ausbildung und Entwicklung
Ausbildung im Klassenzimmer/am Arbeitsplatz
Encore Universität
Karrierewege. -
Mobilität
Umzug
Globale Transfermöglichkeiten
Aufgaben
Position Overview- Must have technical audio, video, or lighting experience
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Equipment Operation
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
Training/Staff Development
- Assists in training technicians on all floor activities and on hotel and Encore service expectations.
- Serves as a mentor for new hires.
- Models and reinforces a positive working environment centered around company values.
Operations Management
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
- Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensures the equipment sheets are updated and properly completed.
- Works with team to establish coordinated communications for the management of events.
- Attends venue meetings as needed (example = banquet event orders or pre-event conferences)
Equipment Maintenance
- Performs preventative maintenance on equipment to keep it presentable and in good working condition.
- Leads the team in proper security, storage, transportation, and maintenance of equipment.
- Participates in physical inventory count processes as requested.
Job Qualifications
- Bachelor’s degree is preferred.
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 year of audio visual experience is required.
- Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
- Knowledge of technical theory.
- Advanced problem solving skills.
- Lifting 50 Lbs.
- Experience leading workflow and team members.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
Competencies
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Manages Ambiguity
Drive Results
- Directs Work
- Achieves Goals
See The Big Picture
- Financial Acumen
Value People
- Builds Effective Teams
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Physical Requirements
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.
Physical Requirements | Hours Per Day | Lifting Requirements | Frequency | |
Sitting | 2-3 Hours | Lifting 0 - 15 lbs* | Continuously | |
Standing | 4-5 Hours | Lifting 16 – 50 lbs* | Frequently | |
Walking | 4-5 Hours | Lifting 51 - 100 lbs | Occasionally | |
Stooping | 2-3 Hours | Lifting Over 100 lbs | Occasionally | |
Crawling | 2-3 Hours | |||
Kneeling | 2-3 Hours | Carrying Requirements | Frequency | |
Bending | 2-3 Hours | Carrying 0 - 15 lbs* | Continuously | |
Reaching (above your head) | 2-3 Hours | Carrying 16 – 50 lbs* | Frequently | |
Climbing | 0-1 Hours | Carrying 51 - 100 lbs | Occasionally | |
Grasping | 4-5 Hours | Carrying Over 100 lbs | Never | |
Auditory/Visual Requirements | Frequency | Pushing/Pulling Requirements | Frequency | |
Close Vision | Continuously | Pushing/Pulling 0 - 15 lbs* | Continuously | |
Distance Vision | Continuously | Pushing/Pulling 16 – 50 lbs* | Frequently | |
Color Vision | Frequently | Pushing/Pulling 51 - 100 lbs* | Frequently | |
Peripheral Vision | Occasionally | Pushing/Pulling Over 100 lbs | Occasionally | |
Depth Perception | Frequently | *Identifies the physical requirements that team members perform without assistance. | ||
Hearing | Continuously |
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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